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Sudheer Kona
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510-396-8756
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skona@hotmail.com
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Professional Summary
Seasoned Consulting & Professional
Services Manager focused in the areas of Master Data Management (MDM), CRM,
and Data Mining/Big Data Analytics. More than 10 years’ experience in
leadership roles such as engagement management, project management, practice
management, and delivery management. Extensive experience in supporting sales
at Oracle and VMware, by working closely with Account Managers, providing
support for POCs, trials, and pilot projects.
Executed large scale Customer Master Data
Management Projects in different verticals such as Telco (BellSouth, MCI),
Financial (United Missouri Bank, Credit Suisse, Toyota Financial Services),
Retail & Logistics (Home Depot, Schneider Logistics), and
consumer/internet verticals (PC Connection, Weight
Watchers). Managed 5 to 15 small (short term) VMware
customer engagements per quarter. Worked closely and coordinated with
systems integrators, customer resources, and partners, to deliver successful
engagements.
Strong data analysis skills with expertise
in data mining, analysis, data quality, and data management processes.
Very detail oriented with experience in Siebel CRM, MDM, and ERP data
analysis, usage, and processes. Skilled at conducting exploratory data
analysis using statistical computing package R. Working knowledge of Hadoop,
HDFS, MapReduce, Hive, and Pig. Experienced in relational databases and
SQL. Passionate about gaining insights from big data and enabling data
driven decisions.
Education
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Graduate Certificate
Ph.D.
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Data Mining & Applications
Industrial Engineering
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Stanford University
Texas A&M University
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In-Progress
1994
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M.S.
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Industrial Engineering
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University of Texas at El Paso
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1989
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B.S.
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Mechanical Engineering
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Osmania University, India
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1987
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Certifications:
Data Mining and Applications Graduate
Certificate – Stanford University – In Progress
Coursework:
· Data Mining &
Analysis (STATS202)
· Modern Applied
Statistics: Learning (STATS315A)
Project Management Professional (PMP)
ITIL Certification
VMware Certified Professional (VCP)
Statistical Packages: R
Programming Languages: R, SQL, Java, C
Data Quality Tools: Informatica Identify
Resolution (IIR), Talend Data Quality
Middleware & ESB: webMethods, Tibco
Familiar with:
Talend Open Studio: Data Quality – used to
perform customer data profiling
Talend Open Studio: Data Integration, ESB
Data
Mining Experience: Used statistical computing package R to perform various
data mining tasks listed below:
· Predictive/Supervised
Problems – Classification, Regression, and Outlier Detection
· Descriptive/Un-supervised
Problems – Clustering & Dimensional Reduction
· Principal Component
Analysis (PCA)
· Singular Value
Decomposition (SVD)
· Exploratory Data
Analysis & Data Visualization
· Multi-Dimensional
Scaling (MDS)
· Classification
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Decision
Tree based methods
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Linear
& Quadratic Discriminant Analysis
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Logistic
Regression
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Naïve
Bayes
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K-Nearest
Neighbors
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Support
Vector Machines
· Cross Validation
· Ensemble Methods
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Random
Forests
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Bagging
· Boosting Algorithms
· Hierarchical
Clustering
· K-Means
Participated in a data mining competition
at Kaggle.com and exercised the various techniques listed above to predict
the outcomes in a binary classification problem.
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LumenData
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2010 – Present
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Consulting
Manager / Engagement & Project Manager:
· Managed a
portfolio of projects
· Managed key
account relationships
· Managed large
projects involving aggregation, de-duplication, and master record creation
from millions of records
· Created and
maintained a project plans and schedules
· Closely tracked
project deadlines & milestones, and minimized delays
· Managed teams of
up to 8 on-site and off-shore consultants
· Minimized budget
impact by optimizing resource allocation & on-time execution
· Managed project
budget and provided weekly status reports to client
· Provided
leadership and guidance to the team on design & implementation
· Provided
recommendations to scale batch loads and improve performance
· Identified,
tracked, and escalated risks and issues
· Analyzed IIR
Matching and optimized performance by using postal code based partitioning
· Created detailed
task lists & schedules for Automated Merge program development and
French data loads
· Assisted in
creating change requests to address additional scope items
· Played the roles
of Business Analyst. Solution Architect, and Team Lead
· Conducted
workshops to gather business requirements and identify use cases
· Created end to
end integration use cases involving source applications, Fusion Middleware,
and UCM
· Created process
flows and detailed swim lane diagrams for each use case
· Documented
customer data matching & merging requirements
· Articulated and
documented application & integration architecture considerations and
recommendations
· Created solution
design document including main decision decisions, data migration,
real-time integration, data quality, and survivorship rules
· Recommend optimal
approaches for various components of an MDM solution such as Cross
Referencing, Data Cleansing & Matching, ETL, and Real-Time Integration
· Created &
presented solution architecture, integration topology, and pros & cons
of different solution approaches
· Developed
database sizing estimates for various UCM environments such as Dev, Test,
Prod
· Identified root
causes & solutions for various issues encountered during batch loads
and real-time synchronization
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VMware
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2007 - 2010
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Engagement Manager:
· Responsible for
managing the delivery of VMware Infrastructure implementation projects
· Responsible for
Statement of Work (SOW) creation, engagement planning, staffing, kickoff,
managing execution, and closing of projects
· Worked closely with
VMware Sales, Systems Integrators, and partners, in identifying new
opportunities, writing SOWs, and staffing engagements
· Maintained
executive level relationships with clients and provided oversight for
project delivery
· Managed 5 to 15
customer engagements per quarter (mix of fixed price and T&M),
including VMware Assessments, POCs, Trials, Plan & Design, Build,
BCDR/SRM, Lab Manager, VDI, VIEW, P2V, Operational Readiness, Health
Checks, and Jumpstarts
· Created and
maintained project management plans and schedules
· Created and
maintained risk registers, and status reports
· Tracked
milestones and ensured their completion with time & budget constraints
· Managed scope
creep and pro-actively created project change requests (PCRs)
· Managed customer
expectations, and ensured complete customer satisfaction on all VMware
projects
· Resolved customer
satisfaction issues by addressing customer’s concerns/issues, via
re-engagement, remote support, and other means
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Oracle/Siebel
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2003 - 2007
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Project Manager / Architect / Team
Lead & Practice Manager:
· Managed several
Master Data Management projects over a period of 5 years at Siebel &
Oracle
· Successfully
delivered MDM solutions at United Missouri Bank, Schneider Logistics, Home
Depot, Toyota Financial Services, Bell South, and many other customer sites
· Played the roles
of solution architect, team lead, project manager, and practice manager
· Created project
schedules, project plans, risk & issue logs, status reports, and
ensured successful project execution through all stages including
initiation, planning, execution, controlling, and closing
· Identified UCM
extensions and customizations necessary to meet customer’s requirements
· Performed gap
analysis between UCM data model and customer’s requirements
· Provided
application & integration architecture expertise and guidance to the
implementation team
· Guided the
development team with best practices for data cleansing and matching,
integration, and configuration
· Determined the
integration processes required for data synchronization, data validation,
and cross application business process flows
· Developed
processes and methods for large volume initial data loads into UCM
· Coordinated with
Siebel Product Management and Engineering to determine the best way to
implement & customize UCM to meet customer’s requirements
· Provided
leadership required during the design & development stages of MDM
implementations at various customer sites in financial, retail,
telecommunications, and technology sectors/verticals
· Produce best
practices & implementation methodology templates
· Provide feedback
to Product Management on product improvements and new features
· Conducted project
reviews in terms of scope, resources, and timeline
· Brought
additional resources to the project to close the gaps
· Prioritized
requirements and presented the best options for de-scoping the project, in
order to meet the deadlines
· Updated the
Project Plan with detailed tasks & timelines
· Coordinate with
offshore consulting practice for implementing onshore-offshore model
· Provide MDM cross
training for CRM, offshore, and other practices
· Monitor MDM
projects with regular status calls & on-site visits
· Provide necessary
escalation and act as a point of contact for project teams, customers and
partners
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webMethods
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1999 - 2002
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Architect:
· Performed
business process analysis, requirements analysis and defined the scope of
webMethods based integrations
· Architected
webMethods Enterprise solutions that can scale easily based on Broker
Territories and Gateways
· Setup digital
certificates & SSL based security required for production worthy
integrations and handling of sensitive data
· Structured
dependable development processes by implementing version control, patch
management and change management
· Installed
webMethods Enterprise server and components such as Adapters, Process
Monitors and Logging databases
· Wrote high-level
design documents, which relate to Workflow approach required to the use
webMethods Business Integrator
· Performed
detailed technical requirements analysis and produced detailed design
documents
· Coded and unit
tested integrations based on design documents, supported end-to-end testing
and created test plans, scripts and data sets
· Implemented
business logic and data transformation & mapping by writing java code
and using webMethods Agents
· Configured and
set up adapters for applications such as Siebel, Oracle Apps, PeopleSoft,
SAP, & Clarify, databases such as Oracle & MS SQL Server, and XML
& Flat file adapters
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Motorola
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1994 - 1998
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Staff Engineer:
Managed projects for integrating
sub-components into an integrated assembly line for manufacturing
semiconductor chips. Evaluated sub-components for the line from multiple
vendors for automated inspection, laser scanning and laser marking process
steps. Managed the request for quotes (RFQ) and proposals (RFP)
process, evaluated components from technology, best fit, maintenance, and
support perspectives. Selected vendors and coordinated the
development and integration efforts.
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